Rent & Utilities

Get help with rent & utilities in Gilbert

For residents in Gilbert, Arizona only

Get help paying your rent, utilities–including water, gas and electricity–and mortgage at AZCEND. Financial assistance is available through the Community Action Program (CAP), formerly Neighborhood Assistance Services (NAS).

Location, phone number, email address, hours and steps to apply are provided below.

For details for the Gilbert Utility Discount Program, click here.

Community Action Program (CAP)

Location

Gilbert Heritage Center – 132 W Bruce Ave, Gilbert AZ 85233 

Phone & Email

480-892-5331, Ext 200 | cap@azcend.org

Hours

Monday, 7:30 am – 6:00 pm

Tuesday – Thursday, 7:30 am – 5:00 pm

Friday, 8:30 am – Noon

How to apply

AZCEND’s Community Action Program offers critical assistance for rent and utility payments to households experiencing financial hardship.

Housing Stability Rental and Utility Assistance 3

The Maricopa County Housing Stability Rental and Utility Assistance 3 (HSRUA3) program was established to assist households that are currently renting and who are at risk of homelessness, housing instability, or facing a financial hardship. Eligible households can receive up to one (1) month of a payment which includes past due rent and associated late fees.

Prioritization

The funds are intended for those most economically vulnerable. According to federal guidelines, applications for assistance will be prioritized using the following criteria: Households living at or below 200% of Federal Poverty Level (FPL)

Please note:

Applicants or households that have received previous Emergency Rental Assistance (ERA) payments are not eligible. Applicants or households that have only received ERA utility payments are eligible for the HSRUA3 program.

Eligibility

To help establish eligibility, please collect the following documentation, which will be asked for by a caseworker once your application is assigned. You will need to submit these documents to receive assistance.

Required Tenant Documents

• Photo identification of applicant
• Current lease agreement
• Proof of residence
• Documentation of total household income received for 30 days
• Documentation demonstrating a financial hardship, such as:
  • Terminated employment
  • Lay-off or furloughed employee
  • Reduced work hours
  • Business closure
  • Medical bills
  • Car repairs
  • Natural/manmade disaster, OR
• Documentation demonstrating a risk of homelessness or housing instability

Required Landlord Documents

The landlord must register as a Maricopa County vendor and provide their Vendor Code in the Landlord Verification Form OR complete a W-9 form.

Please note

Additional documentation may be requested by the Human Services Department or your local CAP office as you may qualify for other services.

*Any questions about rent and utilities resources please email cap@azcend.org

Did you know?

Last year, 1,284 utility disconnects and evictions were prevented keeping people in their homes.

Gilbert utility discount program application

The AZCEND Gilbert Utility Discount Program provides bill assistance for income-eligible Gilbert residents. If the Gilbert resident’s household income is at or below 125% (low income) of the HUD annual median income, the program helps you receive a monthly $30 discount towards water bills.

If you need immediate help with a past due balance, you may be able to receive emergency assistance HERE.

Eligibility

To be eligible for the AZCEND Gilbert Utility Discount Program, you must meet the following:

• You are the homeowner or renter of a Gilbert residence; if a landlord pays all utilities, then the tenant does not qualify for this program.
• You have a Town of Gilbert water bill in your name.
• Effective April 1, 2025, your total household income in the 30-day period prior to applying must be at or below

More about Utility Credits

If you are an AZCEND Gilbert Utility Discount Program customer, the credit will be applied to your account and is listed as “Discount Program”.

Application and Content

To apply for the AZCEND Gilbert Utility Discount Program:

• Complete the AZCEND Gilbert Utility Discount Program Application. VIRTUAL or PHYSICAL FORMS
• Your application will be reviewed and processed within 3-5 business days. If your application meets the eligibility requirements above; your household will be enrolled in the discount program. You will be notified of this enrollment via email from the Gilbert Town Utilities Department.
• It can take 7-10 business days, from approval, to get the discount added onto your next monthly bill. Please verify on the following month’s bill.
• Participants in the AZCEND Gilbert Utility Discount Program are required to notify AZCEND of any address changed within 10 days of moving, otherwise the household may be terminated from the discount program.
• Participants in the AZCEND Gilbert Utility Discount Program must apply annually.

For more information, contact the Gilbert Heritage Center at 480-963-1423 ext. 200 or Heritagecenter@Azcend.org, Monday-Friday 7:30 AM – 4:00 PM.