Outreach Specialist

Reports To: Senior Programs Manager
FLSA Status: Non-Exempt
Prepared Date: September 28, 2016

SUMMARY: Responsible for outreach, service coordination and administrative duties related to AZCEND’s Senior Center participants in order to offer resources and services that nourish, challenge, assist and entertain persons age 60+. AZCEND’s Senior Programs staff act in accordance with the Senior Programs guiding principles: advocate for the well being, respect individuality, engage in meaningful activities, and foster independence of/for the people we serve.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
• Carries out responsibilities in accordance with company policies and procedures and upholds company values and goals.
• Exercises confidentiality, sensitivity, and professionalism and upholds company values and goals.
• Demonstrates continuous effort to improve operations, streamlines works processes, and works cooperatively to provide quality, seamless customer service.
• Responsible for administration and coordination of client services at AZCEND’s Senior Centers, including client interactions, customer service, data management, and meeting with participants in the Chandler and Gilbert Senior Centers.
• Assists with case management for Senior Center participants as necessary
• Coordinates service provisions for Senior Center participants within agency programs or outside partners as applicable.
• Conducts phone calls to Home Delivered Meal participants to offer additional services offered by the senior center and welcome them to the Senior Nutrition program.
• Conducts home visits as necessary.
• Enters notes on client interactions into PHAROS database to ensure appropriate continuum of care.
• Provides information regarding social services programs and makes referrals to other community services and agencies when needed or requested by clients.
• Trains volunteers engaged non-food related duties associated with customer service and coordinates schedules for these volunteers at the Gilbert Senior Center.
• Enters and maintains the PHAROS database in relation to all congregate related activity including client information and daily meal counts.
• Conducts customer satisfaction and participant interest surveys related to AZCEND’s congregate meal services.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.
• Orders and maintains office supplies.
• Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of the position.
• Monitors outcomes and benchmarks of programs as assigned.
• Promotes family, staff and community involvement with all aspects of the Senior Center programming.
• Participates in program marketing, outreach, program development and fundraising.
• Participates in ensuring programmatic contract compliance with all funding sources.
• Participates in cost controls measures as directed.
• Provides cash security and controls: responsible for bank deposits for all congregate related activity.
• Answers telephones, and performs clerical duties.
• Provides information requested by AZCEND’s management for preparation of reports.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES: Directly supervises volunteers involved in the congregate programs at the senior centers. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include participating in recruiting and training of volunteers; addressing complaints and resolving problems.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION/EXPERIENCE: A combination of training, education and experience which demonstrates ability to perform the duties of the position; a strong knowledge of the needs of seniors; and an awareness of services for seniors provided by other agencies.

LANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and group situations to clients, general public, volunteers and employees of the organization. A strong knowledge of the needs of seniors; and an awareness of services for seniors provided by other agencies.Ability to relate to elderly of all economic, social and ethnic groups.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent.

CERTIFICATES, LICENSES, REGISTRATIONS: A current Food Handler’s card, certification in CPR and First Aid. Must have clearance from the Arizona Central Registry for Sexual Offenders and qualify for a Level One Fingerprint Clearance Card, current driver’s license and ability to qualify drive AZCEND vehicles through company insurance provider.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, walk, sit and talk or hear. The employee is occasionally required to use hands to finger, handle or feel; reach with hands and arms, and taste or smell. The employee must occasionally lift/move up to 50 pounds. Specific vision abilities required by this job include close vision and distance vision.

CERTIFICATIONS: A current Food Handler’s card is required, as well as certification in CPR and First Aid. Must have clearance from the Arizona Central Registry for Sexual Offenders and qualify for a Level One Fingerprint Clearance Card, current driver’s license and ability to qualify drive AZCEND vehicles through company insurance provider.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate and occasionally loud.

Committed to Equal Opportunity and Reasonable Accommodation

To apply, send a cover letter and resume to Senior Programs Manager Kelly Delgado at kelly@azcend.org.